Student leaders are expected to meet with volunteers to debrief each semester. These debrief sessions can happen mid-semester or at the end of the semester. Gathering semesterly feedback from tutors will be a leader responsibility. They can be one-on-one or in a small group.
Understand the importance of feedback- leaders and tutors
We can only improve if we get quality honest feedback that we then use to inform future decisions.
Best Practices for getting feedback
Create a comfortable space/environment where everyone is at ease
Ensure tutors that there are no wrong answers and that their pointed honest input is desired
Explain how you will collect, report and use the information gathered
Establish a plan- questions you want to ask, how long, how you will record data...be prepared.
Use open ended questions as much as possible. Rephrase questions for clarity.
Encourage everyone to share. Be willing to ask someone who is not participating a direct question
Be comfortable in the silence. Allow people room to think/process
Use provided questions (but be prepared to ask follow-up and go deeper)
Record all responses on a big piece of paper/place that everyone can see. Viewing the responses sometimes stimulates more conversation.
After feedback, type up all responses and email to VC